Salina Thapa

Being the first point of contact for customers and managing all administrative tasks.
Promptly and effectively dealing with customer enquiries via telephone or email and showing customers products and services offered.
General administrative duties including managing schedules, updating CRM and excel databases, and bookeeping.
Liasing with the Business Manager and Installations Manager to organise fitting schedules.

Specialised in bespoke furniture and furnishings and quoting for bespoke requirements.
Consulted with customers to assist with interior design ideas and colour schemes and to transform ideas and themes into living spaces, recommending patterns, furniture and furnishings.

Actively listening to customers and solving their issues thus building long term customer loyalty.
Fulfilling all retail duties including customer service, restocking, cashier work, and booking in delivery.
Educating and learning from fellow employees.
Reorganising shop floor for better presentation to boost sales.
Upselling to maximise revenue and meet weekly branch targets.

Handling customer account information database including creating, merging, and cancelling customer accounts.
Applying IT skills to multi-task on two screens to manage time in a busy environment.
Resolving issues with points and offers to ensure customers receive the best deals.
Achieving target time for calls and exceeded hourly mail targets. Our small team of 15 were recognised for having the highest mail statistics in a building of 400 staff.

Operating alongside kitchen staff to ensure orders are correct and served on time to meet customers’ expectations.
Following dietary and allergy guidelines and food hygiene regulations and procedures.
Using creative thinking skills to mediate difficult situations and resolve any issues to ensure customer satisfaction.
Reaching shift targets to promote company app.
Accomplishing personal targets and boosting sales by upselling by recommending new deals and menu items.

Sorting and pricing new donations.
Keeping attention to detail on shop floor to make sure it is clean and organised.
Working and communicating well with team to reach targets on time.

SALINA THAPA